How do I change my kids age?

9 replies
654 views

Hi - simple question, but how do I change my kids' age through the Family Centre? I have tried, but it keeps telling me something went wrong and to contact support, which I also can't figure out. Seems unnecessarily difficult to do really simple things.

Choleni

Honored Contributor

Hi 80Tea 🙂

You can contact support via email, chat or WhatsApp here:

Get Support

or by sending a PM MetaStoreHelp here in the forum.

Click on their name, then click the "message" button.

G

gomaria

New Participant

Did you get an answer to this? I'm going through the same thing. It's absurd.

Choleni

Honored Contributor

Hi gomaria 🙂

I posted the link to contact support via email, chat or WhatsApp in my previous post

Just reach out to them.

G

gomaria

New Participant

Chat was worthless. I'm waiting for an email response. That's why I'm asking

M

Machinegunkenny

New Participant

Meta, knock your crap off and let us change our childrens age as we see fit and give us the PROPER settings within Meta to allow our kids to use these VR headsets. Seriously I am so close to taking a hammer to the 3 headsets I now have over this! Will just move my kids to Steam VR and will buy new devices.

steve40

Honored Contributor

I think you can adjust a child's age in Family Center, but only within the same age group. If you try to change it across Meta's regulated categories (under‑10 → 10–12, or 10–12 → 13+), the system blocks it and shows the "something went wrong" error.

Moving between age groups requires creating a new account, because Meta has to comply with child‑safety laws. The UI doesn't explain this well, which is why it feels broken.

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