New Participant

Question

How do I remove an Account from Quest 2?

11 replies
68125 views

I have two accounts connected to my Quest 2 — my admin account and my friend's Meta account. How can I remove my friend's account from my Quest without resetting it? I can't find any way to do this. Please help.

MetaStoreHelp

Community Manager

Hey there Elian_Armstrong! Thanks for reaching out. We completely understand how it feels to have issues removing accounts from your headset. We will list some steps below that should allow you to do this:

To remove additional Meta accounts from a device:

Press on your right Touch controller to pull up your universal menu.
Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings in the top right corner, then select Accounts.
Select Remove next to the account you wish to remove, then select Remove again to confirm.

Once you have attempted these steps please reach out and let us know if you were able to remove the account. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

Koddz2

New Participant

Hey I want to remove my admin account to pair my headset with my now main account but all my games are on my main what do I do

MetaStoreHelp

Community Manager

Hey there, Koddz2. Thanks for letting us know that you are wanting to remove the admin account from the headset. We know how important it is to be able to change your accounts around and we would like to help you with this. Kindly note that the only way to change the Primary account on a Quest headset is to perform Factory Reset, totally wiping everything from the headset, then login and use the new account during the setup process.

Before you do this please use cloud back up to save any data before hand.

Here is how to do the factory reset.

To perform a factory reset using your phone:

Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
To perform a factory reset using the headset:

Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.

Also, here is a article on multiple accounts in case you have any questions.

if you have any trouble with this please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey there Elian_Armstrong! Just wanted to follow up and see if you were able to resolve your issue. Feel free to reach back out and let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

X

xay1213

New Participant

Hi, I wanted to delete my second account as well. I followed the steps, but when I select 'remove' it repeatedly says that something went wrong and to try again later. How can I fix this and delete the account?

MetaStoreHelp

Community Manager

Hey there xay_1213! We appreciate you reaching out. We see that you are unable to remove accounts from your account center. No worries, luckily for you we have several ways to remove those unwanted accounts. Here's how you can remove the account through your mobile app or through the web:

Mobile app:

Open the Meta Quest mobile app on your phone.
Tap Menu, then tap Settings.
Tap Accounts Center.
Tap Accounts and Profiles.
Tap the profile you'd like to remove, then tap Remove from Accounts Center.

Web browser:

Open an internet browser and go to accountscenter.meta.com.
Click Accounts under Accounts settings in the left menu.
Click Remove next to the account you want to remove from Accounts Center.

If you continue to have issues with removing accounts. hit us up via private message. Our support team would be more than happy to assist.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Genericat

Up and Coming

For anyone else who has sold their Quest and need to delete their account from the device:

Official Meta reply from reddit:

Go to https://secure.oculus.com/my/devices/ and select to delete your previous device data and next time the device turns on, the very same will factory reset removing your account associated with it.