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KamutZAF7
Participant
August 27, 2025
Question

How does my 13 year old start managing their own account?

How does my 13 year old start managing their own account? I keep getting emailed about my kid needing to start managing his own account, but nothing tells us how to do it? Do I have to convert the child account to a teen account? How? Does he need to create a new account? What is the process? I clicked on the Get Started links in the emails, but it does nothing - I get an error  as below. I have tried this from the app and the web, same result.

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    22 replies

    Choleni
    Choleni
    Honored Contributor
    August 28, 2025

    Hi KamutZAF7​ 🙂

    Here is what the support article says about that.

    What happens to a child's Meta account when they turn 13

    He needs an account with his own email address.

    I have no experience with child accounts, so I'm not sure how to transfer games from a child account to a teen account if the teen now has to use their own email address.🤷‍♀️

    Normally, games are tied to the account(email address)

    It might be best to ask support.

    Get support | Meta Store

     

    KamutZAF7Author
    Participant
    August 28, 2025

    Hi Choleni - yes I saw that article as well - thanks! I am fine creating him a new account, but how do I transfer all the content on his existing child account to the new account? Does that happen automatically or is it something I have to do? None of the documentation tells me how to do that.

    Choleni
    Choleni
    Honored Contributor
    August 28, 2025

    You'd think it should work automatically, but I have no idea how.

    You can't transfer games from one account to another account yourself, only support can do that.

    That's why I gave you the support link. If you use the whatsapp or chat option, you'll get an answer immediately.

    Alternatively send a PM MetaStoreHelp​  here in the forum. They can help you too.

    Click on their name, then click the "message" button.

     

    SillyGoldfish9807
    Participant
    March 23, 2026

    KamutZAF7​ Were you able to resolve this issue? This is the same issue we are running into and we only have a few days left to convert it, according to the Meta emails/notifications. I did send a message to Meta Support, but I hope we can resolve it before he loses access to everything he has in his account!

    Choleni
    Choleni
    Honored Contributor
    March 23, 2026

    Hi SillyGoldfish9807​ 🙂

    MetaStoreHelp​ is absent from the forum since months, most likely they won't reply to your message.

    It's better you contact Meta support via email, chat or WhatsApp HERE

      SillyGoldfish9807
      Participant
      March 24, 2026

      Choleni​ Thank you for the info!

      Papp81
      New Participant
      May 31, 2026

      How is there no solution to this? My meta account is the main one with three children accounts added. My son just turned 13. I got the email that he needs to make his own account. It talks about getting a notification on the head set to do so. He has no such notification. The email to him gets sent to me since 10-12 year old accounts don't have an email attached. These emails don't actually have any link to complete these steps. If he just goes and makes a new account there doesn't seem to be a way to link it to his child account and keep his game progress and what not. This is absurd. The AI help center just repeats useless information. Having no phone number customer service is ridiculous. 

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