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29 replies

Choleni
Choleni
Honored Contributor
June 6, 2024

Hi Fransua04 🙂

You can't "set" the currency yourself. Usually, the store will show you the currency of the region you live in.
This happens when you set up the Quest or download the app.

Are you using VPN? So, your actual location isn't used?
I also saw a user who had the wrong currency when using starlink and get the correct currency when he used his home wifi.

If none of this matches your situation, send a PM MetaStoreHelp 

click on the name to visit their profile page, then click the "send a message" button.

mSparks1457251
New Participant
November 7, 2024

hi, i travel a lot, how do i use my gbp cash when im away from the uk. store is going to usd, my location atm should be eur right now, and my headset account should probably be in gbp or eur

Choleni
Choleni
Honored Contributor
November 8, 2024

Hi mSparks 🙂

The currency in the store is only converted to Euros in countries that use the Euro.
For other countries in Europe the store shows you Dollar.

MetaStoreHelp  explained it here

Re: zmiana waluty w aplikacji meta quest - Meta Community Forums - 1202070  

.....maybe you can use VPN when traveling - set the location to UK -  so your  store has the correct currency for your quest cash?
Otherwise you must talk to MetaStoreHelp if they can help.

Click on their name to visit their profil page, then click the "send message" button.

I hope there is a way that you can use your quest cash while traveling🙂

MetaStoreHelp
MetaStoreHelp
Community Manager
June 6, 2024

Hey there, Fransua04! We understand you'd like to change your currency on the Meta Quest app. We'd be happy to provide some guidance on this matter. Also, thanks, Choleni for providing that information to help out a fellow user! 

 

There are several factors that determine the currency in which a your transactions will be processed and completed. Your location will be one of the most important factors, which is determined by the Meta headset or web browser through your IP address.

Important Notes:

Use of VPN's can result in errors or other issues when making purchases.
AMEX cards will always be charged in USD.
 

Digital Purchases
Payment methods will be charged based on the IP address of the device.

Below is a table of some known store currencies:
Currency             Location
USD ($) United States, New Zealand, Iceland, Sweden, Poland, Finland, Norway, Switzerland,

                             Rest of the World
CAD (C$) Canada
EUR (€) All Euro-using countries*
GBP (£) United Kingdom
AUD (A$) Australia
JPY (¥) Japan
KRW (₩) South Korea

 

EU countries that do not use the euro will default to USD as currency in Meta Store.

If you are still needing some assistance, please let us know! 

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Aypay
    New Participant
    December 29, 2024

    Hello metawueat team I have 60 eur gift but I cannot use it in any purchase since currency in store is dolar. How will I do ? I cannot find and change sections in any part of meta app

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      June 7, 2024

      Hey Fransua04! If you still have some questions or concerns regarding the currency that is set on your Meta Quest app, feel free to reach back out. We will be more than happy to help!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      StefiX
      New Participant
      August 9, 2024

      Hi

      I am from Czech Republic so if I want to buy meta quest gift card I should buy it for US in USD or for EU in euro ?

      StefiX
      New Participant
      August 10, 2024

      I have USD in app 

      @MetaQuestSupport 

      cisoboy22
      New Participant
      January 7, 2025

      Hi,

      Don't change the Quest cash currency. Change it in store. 

      Go to your phone, intal some VPN (I'm using TunnelBear), connect to country with the same currency as yor Quest Cash (list in other reply).

      Start your Meta Horizon app. The game price will change currency.

      Buy, use Quest Cash.

      Works in my case.

      BR Roman

      GustavKamashini1566540
      New Participant
      August 26, 2025

      I own a Meta Quest 3 and I’m facing a strange issue with the renewal of my Horizon+ subscription. Every time I try to complete the payment, the amount switches to Euros, and it’s higher than the price originally shown. On the renewal page, the price is listed in US dollars, but when I proceed to checkout, it changes to Euros and increases. Interestingly, when I purchase apps, I’m charged in dollars without any problem.

      I’ve contacted Meta support several times, sent screenshots, and explained everything, but unfortunately I keep receiving generic responses that don’t seem to address the actual issue. I’ve followed all the suggestions they gave me, but the problem persists.

      One detail that might be relevant: I bought my device in the Netherlands and brought it to Brazil. I tested it there before traveling to make sure everything was working in case I needed to exchange it. But now it seems my store region is locked to Europe, which is affecting the subscription billing.

      So my question is: Has anyone else dealt with this?  
      Is there any way to change the store region so that the Horizon+ subscription is billed in US dollars, like app purchases?

      Choleni
      Choleni
      Honored Contributor
      August 26, 2025

      Hi GustavKamashini​ 🙂

      GustavKamashini wrote:

      One detail that might be relevant: I bought my device in the Netherlands and brought it to Brazil. I tested it there before traveling to make sure everything was working in case I needed to exchange it. But now it seems my store region is locked to Europe, which is affecting the subscription billing.

      Yes, that's the point.

      Your store is not locked to Euro.... as you said, you can buy anything else in Dollar.

      But it seems the subscription currency is locked to Euro since you've set up the Quest in Europe.

      Maybe you can fix that by factory resetting the Quest and set it up again, now that you are in Brazil.

      I'm not quite sure this will work..... if this is something that is set in your account, the factory reset won't work.🤷‍♀️

      How to factory reset your Meta Quest

      Good luck🤞

       

        GustavKamashini1566540
        New Participant
        August 26, 2025


        Great idea. Should I also log out of the store on the app on my smartphone? Since the device will still be linked to my Meta profile. Either way, I’ll give your suggestion a try. Thanks!

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