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New Participant
February 20, 2026
Question

How to fix purple light on headset and corrupted data without a factory reset

my headset has a purple light and I’m about to start crying cause because I need to factory reset it to fix it but I don’t wanna lose all my data and I never set up cloud back up before the purple light.

    1 reply

    steve40
    Honored Contributor
    February 20, 2026

    Cloud backup is on by default. You can check your backups here. Provided you hadn't turned it off, you won't lose your data πŸ™‚.