Skip to main content
FreakyBob676767
New Participant
September 9, 2025
Question

I am not able to purchase any games.

I bought my Meta Quest 3s last Saturday. I was able to add my card and use Quest cash or whatever its called to buy games. I got on a couple of days ago and it won't let me purchase anything, not even with the Quest Cash.

Please help me

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 9, 2025

    Hi there!

     

    Welcome to the Metaverse! Lets see what we can do to get this sorted, so you can get back in there as soon as possible.

     

    In this case, we'll need to take a look at your account, and that involves asking you some sensitive information.

     

    You can send us a private message here on the forums, or reach out to our Support Team, and we can look at getting this resolved for you.

     

    Thanks!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Terms & ConditionsAccessibility statement