Skip to main content
DusterBusterMuster
New Participant
July 18, 2023
Solved

I can't get into my account due to 2FA

  • July 18, 2023
  • 52 replies
  • 15344 views

 I cant login to my meta account. When i try to log in it says send sms to the phone number or use recovery code. I changed my number so I dont have access to my old phone number and i dont have recovery codes too. I am still logged into my quest 2 and the meta quest app, but I am trying to login to my oculus app on pc to play pcvr. 

Im writing from my second account.

Please help.

    Best answer by MetaStoreHelp

    Hey there, @DusterBusterMuster. We can definitely understand how concerning it would be to find yourself unable to login to the desktop app due to your 2FA being on your old phone. We'd be glad to help out! Please reach out to us in a PM, we'll need to collect a little information and set up a ticket for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you! 

    52 replies

    Show previous replies
    AidenH17
    New Participant
    October 5, 2025

    I have the same exact issue as well, i need a recovery code or authentication app however both are not possible because I cannot login, and no app has been set up. I'm pretty sure I sent a PM, maybe multiple times but i don't know how to check

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 5, 2025

    Hi there AidenH17,

     

    We noticed your post and we would be more than happy to help!

     

    So that we can get you back into the Metaverse as soon as possible, please send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    GottiExp
    New Participant
    December 29, 2025

    Hello morning,

    I’m correctly having the same issues as well. My 2 factor authentication is connected with my old phone number so I’m unable to receive the code. However, I am able to receive the code to my email, but even after submitted the code it requires me to still put in the code that’s getting sent to the old phone number. I am not logged into my Meta on any devices, but I am logged in on my Facebook and Instagram with Meta, but it doesn’t allow me to change the settings for two factor authentication. I have already reached out numerous times and everybody seems to be having problems or they tell me they’ll get back to me and they don’t get back to me. 

    Choleni
    Choleni
    Honored Contributor
    December 29, 2025

    Hi GottiExp​ 🙂

    Try the WhatsApp option. Just a few days ago a user said, his 2FA issue was solved within a few minutes.

    Go here

    megaman226
    New Participant
    January 13, 2026

    I have this problem plz help

    steve40
    steve40
    Honored Contributor
    January 13, 2026

    Your main problem is that you can't read.

      Maccyb123
      Honored Contributor
      January 13, 2026

      steve_40 😂😂

      dandaveinternational
      New Participant
      February 16, 2026

      Hi

      I am facing somewhat similar issue for changing my password and enabling 2FA on a new device. I am the only owner of my account but META does not recognise me as the owner as it suspects the account may have been hacked or I am an intruder. My FB account @dandaveinternational was long created by me and I have all my posts including my photos on the posts. Dont know why my device has not been recognized for almost a week and the account center has blocked me to either change my password or enable 2FA. I sometimes face issue when logging in as the correct user details are even unrecognized. Can anyone help me overcome this hardship?

      https://accountscenter.facebook.com/password_and_security/password/change
      https://accountscenter.facebook.com/password_and_security/two_factor

       

      bikalpajoshi2026
      New Participant
      July 21, 2026

      I have the same problem that I lost my mobile phone with 2 FA, now I cant relogin because I lost my old phone, is there any solution, or how do you fix that? 

       

       

      Maccyb123
      Honored Contributor
      July 21, 2026

      Contact Meta support here,, a real human support person rather than an AI! Use the WhatsApp method first. They should be able to help you. Good luck! 

      https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

       

        Terms & ConditionsAccessibility statement