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Bloxzfam
New Participant
July 30, 2025
Question

I cant log into my oculus quest 2 account

I got on my oculus quest 2 and it brings me to the login screen on my vr. The account i want to use, the profile picture isn't there it's just a Grey background with a white person and I try to go into the account and I get stuck on a Grey screen. help me please 

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
July 30, 2025

Hey Bloxzfam, 

We can see you're having trouble logging into your Meta account. We know it's not ideal when you can't log in, so let's get this fixed!

First of all, are you able to log into your account on desktop, or on the Horizon app? Also, we'd recommend restarting your headset if you haven't already. Additionally, you can uninstall and reinstall the Meta Horizon app. 

Would you be able to send us a screenshot of the error you're encountering? If the screenshot would include any personal information, please send us a DM instead: 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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