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stewcat12
New Participant
December 10, 2025
Question

i lost access to my account

when i first got the device i set up 2 factor then i lost my phone number and the things i put it on i thought i was lost but i still have the face book and email connected to it i just was hopping to reach out to support for a recovery code i would be happy to provide anything to get my account back

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
December 10, 2025

Hey there stewcat12,

 

We've just come across your post regarding the issue you are having with regaining access to your Meta account, as you no longer are able to access the contact number used for two-factor authentication. We'd ask you to get in touch with us via private message, so we can look into things a little further.

 

To do so,  please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you and getting you back into the world of VR as quick as possible! 

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