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DantteCMD
New Participant
September 14, 2025
Question

I need help

 I need help last night my glasses were perfect but when I woke up I turned them on and only loaded the logo of the start and the screen remained black it's been like this for two days DantteCMD​ 

5 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
September 14, 2025

Hi there DantteCMD,

 

We came across your post and would love to lend a hand get you back up and running, to do that could you please send us a private message so we can run through some troubleshooting steps with you?

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Hope to hear from you soon, so we can get you back into the Metaverse!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
lucasjavierg
New Participant
September 15, 2025

Hey!
I have the same problem and I’ve already tried some troubleshooting, but nothing works. Could you please help?

MetaStoreHelp
MetaStoreHelp
Community Manager
September 15, 2025

Hello lucasjavier.g!

 

We’d be more than happy to help resolve the issue you’re experiencing. Please feel free to reach out to us via private message so we can look into it further.

 

Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you! 

 

Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Iluthian
    New Participant
    September 15, 2025

    At start up mine just has the spinning logo and that’s it. I’ve tried restarting, resetting, and let the battery die and recharge. Nothing has worked. 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 15, 2025

    Hello Iluthian,

     

    We're here to help and would love to assist you with the issue you're facing. Just send us a private message, and we'll take a closer look right away.

     

    Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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