I need major help for a friend

Hi there @bluedreamzxd.971898,

We came across your post and we would love to help your friend get back into the Metaverse uninterrupted!

 This could be related to the Proximity sensor on his headset, so lets run through some troubleshooting:

1. If the eyeglass spacer is in use: confirm it is seated correctly and not blocking the proximity sensor

2. Verify the facial interface is seated correctly and not blocking the proximity sensor

• If the customer is using an unsupported third-party facial interface, remove it

3. Ensure nothing is getting inside the headset under the facial interface such as hair

4. Change the Auto-Sleep timer to anything longer than 15 seconds

• If the sensor is still detecting the user sometimes this may be enough to resolve the issue.
• To access the Auto-Sleep settings:
• Access the universal menu by pressing the Oculus button on the right Touch controller.
• Select the Quick Settings (the area with the clock) to view the device settings.
• Click the Settings button in the upper right corner.
• Select General.
• Select Power.
• Change the Sleep mode setting to anything longer than 15 seconds.

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