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Ratmanting
New Participant
January 10, 2026
Question

identitymanagement.service.IMSApplication has stopped

and meta cam quest keeps stopping.

 

These are the messages i'm getting on my headset.  I've done a soft reboot.  what do these messages actually mean, how can i fix it?

 

There must also be away of saving purchases and data so its not all lost if a factory reset is done??

 

Any help would be great. thank you.

    3 replies

    Choleni
    Choleni
    Honored Contributor
    January 10, 2026

    Hi Ratmanting​ 🙂

    Your purchases are bound to your account, not to the headset. You won't lose them if you do a factory reset, you just have to download them again.

    Also, you don't have to start the games from the scratch because your game progress is saved in cloud backup - not all games, though.

    You find your cloud backups here

    Before performing a factory reset, you can try if the update tool can fix your issue.

     

    RatmantingAuthor
    New Participant
    January 11, 2026

    Thank you for replying and and help.

    The reboot has been done but can't seem to reconnect the headset, as says it can't pair?

    Choleni
    Choleni
    Honored Contributor
    January 11, 2026

    Ratmanting​  Does the headset still appear in the mobile app?

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