Skip to main content
New Participant
May 14, 2026
Question

In-app subscription bank verification timeout

I can buy apps without problem using my Master Card debit card, but when I try to start a free trial subscription, apps ask me to verify with my bank in the Horizon app. The horizon app starts verification, but the process never completes and I’m unable to start my free trial. 

anyone else seen this problem and if so, know the cure?

i tried using paypal as payment method but it still wants to verify with my bank and the exact same thing happens

1 reply

Choleni
Honored Contributor
May 14, 2026

Hi SrednaLime​ πŸ™‚

SrednaLime wrote:

The horizon app starts verification, but the process never completes

If you are on wifi, you can try if it works using mobile data instead of wifi.

If this also doesn't work, contact Meta support via email, chat or WhatsApp HERE