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siIIyIexy
New Participant
July 3, 2025
Question

Issue with Country Selection for Warranty Replacement (Should be Sweden)

I'm trying to replace my left quest 2 controller after it died on me and when i try to put my postal code it says "invalid format" after looking closer the region selected for it is switzerland and not sweden where i live and doesn't offer me the possibility to change it either

    2 replies

    Choleni
    Choleni
    Honored Contributor
    July 3, 2025

    Hi siIIyIexy 🙂

    Did you buy your Quest in Sweden?
    The country is selected by the serial number and shows where Meta shipped the Quest—for example, to a retailer.
    The problem is: Meta only ships replacements to the country where the Quest was originally shipped. You can't change the country yourself.

    A German user had a similar problem recently.

    Solved: Wrong country for my quest 3 replacement - Meta Community Forums - 1330773  

    The easiest way to solve the problem is to know a friend in Switzerland whose address you could provide for the replacement.

    I don't know, if support can give you some other options to resolve that.

    You can send a PM @MetaQuestSupport and explain your problem.

    Click on their name, then click the "send message" button.

    Good luck🤞

    siIIyIexyAuthor
    New Participant
    July 3, 2025

    the headset was bought in sweden at a retailer here, i did contact the support team but they pretty much wanted me to send my entire headset and all which i don't want to replace the entire set also because i threw the controller in the bin, bought a controller instead

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