It will show the logo but then a grey screen after

Hi there,

We'd certainly love to assist you with this! At first glance, with the information provided, it sounds like a boot loop.  

If you can, please connect your device with a USB-C cable to your computer. From there, please use the Meta Software Update tool. This link will allow you to manually update the device. Doing so often allows you to bypass the boot loop afterwards.

If you're still experiencing the same loop afterwards however,  feel free to get in touch with us directly by sending us a PM:

- Please select our name to get to our profile page, or click here. 
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