Latest Meta Update Breaks eye tracking and avatars for QUEST PRO headsets TEMP WORKAROUND/FIX

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As title states, past month in the PTC there's been an update that breaks the quest pro's tracking nearly completely ( minus mouth) reverting fixes, and many had reported it to what I saw. However for w/e reason vs META attempting to fix its still been rolled out publicly.

Currently 100's on the VR discords are reporting the same. Does META have an ETA when a hotfix will come out since they've removed the ability for us to rollback updates which potentially could save issues like this. Headset is currently unusable for tracking, also Meta AVI's appear as gray figures and don't respond to facial methods. This is a public issue, please respond here if you also are reporting.

S

StarlocketAuthor

Up and Coming

For those affected current workaround is the following:

Fully uninstall Occulus software(meta link)

REBOOT ( important MUST reboot else it'll still reinstall 76)

Grab version 74 use this link https://www.meta.com/en-gb/help/quest/1517439565442928/?srsltid=AfmBOop6d1Oxx3TnFwwKpgpV5SyM6NSWeUcrdUkhJ00RuCF6YEru3hb6

after reboot run the installer and validate you're back on version 74

DISABLE Automatic updates for headset/app.

IF you're using VRCFT make sure to reinstall that too for safe measure

Currently the software update breaks facetracking, pupils do not move and eyes have a VERY long delay per capture, closing / opening delays a good 1-2 seconds before it xfers t the avatar.

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FULLY UNINSTALL META BEFORE INSTALLING THE ABOVE TO ENSURE IT GETS THE RIGHT VERSION

PLEASE MARK THIS AS CRITICAL

Gatetor

New Participant

I can confirm this works; I can't thank you enough. I've been searching for a solution for weeks because it would just randomly start and stop working

I really hope they work on a fix fast

S

StarlocketAuthor

Up and Coming

Glad to hear! As an extended precaution since Meta support seems to be keeping us in the dark on this.

I'd recommend adding the Meta update service to your firewall and deny it for outbound internet access.

Based on which you're using you can google what to block, but for now vs having to do this every time you restart. Until they put out a fix or actual response to the matter.

SunRedux

New Participant

I have actually found the solution here : https://www.youtube.com/watch?v=YQqIDb9NERY
Once i updated my Pro's firmware from v74 to v76 eye and face tracking worked properly again.

Meta just refuses to give us all the newest firmware.