Locked out of my Meta Quest account – Lost 2FA phone number, still have email access and paid purchases

Hello Meta Support Team, @MetaStoreHelp,

I’m desperately trying to recover my Meta Quest account, and I’m hoping someone from the official support team can help me.

Here’s my situation:

• I know my Meta account login credentials.
• I still have full access to my original registered email address.
• I still have access to the WhatsApp account associated with my old phone number.
• Unfortunately, my old mobile phone line is no longer active, meaning I cannot receive SMS verification codes.
• My Meta account requires SMS two-factor authentication every time I try to sign in.
• I have purchased paid applications on this account, including Virtual Desktop, and I don’t want to lose access to my purchases.

The biggest problem is that I cannot even reach a human support agent.

Every time I try to contact Meta Support, the website asks me to either log into my account (which is impossible because of the SMS verification) or provide a Meta Quest headset serial number.

I recently purchased a second-hand Meta Quest 3S, but I haven’t received it yet, and it was never associated with my existing account.

I’ve already tried multiple official support links, account recovery options, and signing in through Instagram, without success.

I’m not asking to bypass security. I’m asking for an alternative way to prove that I am the legitimate owner of my account.

I can provide my registered email address, purchase receipts, payment history, account details, and any additional information required to verify my identity.

Could a Meta Support representative please contact me privately and help escalate this to the account recovery team?

I would greatly appreciate any help. I just want to recover my account and access the applications I’ve already paid for.

Thank you.