Skip to main content
funnykid403
New Participant
June 21, 2025
Question

Meta

I have a meta quest but I went to go factory reset it but a purple light pops up all the time I try to use it I was seeing if you guys can help

    1 reply

    Anonymous
    June 22, 2025

    funnykid403  Are you trying to reset it using the buttons or are you trying to do it through the mobile app? 

    If you're using the headset buttons, then a purple light means that the headset is in USB update mode and sideloading. Perhaps you have a stuck volume control button which is selecting sideload mode when you try to factory reset.

      Terms & ConditionsAccessibility statement