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KingHugo
New Participant
December 22, 2025
Question

Meta account

So I just recently got a meta 3s and I think it had a user before me, I don’t mind I just want to play my meta. I then realized there was an account on here it also says that it’s the main user I looker further and this persons email and phone number are linked to it, I cannot change it because I need this persons password. I also claimed the game that came with the meta 3s on that account so I also don’t want to lose access to the game. I can’t contact support to possibly change the email and password and I don’t know what to do!!

    10 replies

    Maccyb123
    Honored Contributor
    December 22, 2025

    Unfortunately you cannot claim a game that is on another persons account. The game is not attached to the device, it's attached to the user. Have you tried factory resetting and setting up your own account? Factory reset will bring it back to original state and you can set up a new account. The only way it won't work is if the device is reported as stolen. So, you're good to go! Reset the device, set up your new account and you're all set. Except for the game, you'll have to buy that most likely. Good luck and enjoy your new Quest!! 🤞🤞

    Maccyb
      KingHugoAuthor
      New Participant
      December 22, 2025

      Thank you so much for the response, I’ll factory reset it when I get home. Hopefully it works .

        steve40
        steve40
        Honored Contributor
        December 22, 2025

        Wait, they didn't factory reset the headset before selling it to you 🤭? Do they still have their payment method attached 😁? Did they perhaps also neglect to add a store PIN 😜? Maybe try buying some games, just out of curiosity to see if it works🤪. Asking for a friend 😈🤣.

        But as Maccyb123​ suggested, do a factory reset, then set up the headset from scratch using your own Meta account. Then add your own payment method. And I strongly advise you also set up a store PIN number to prevent accidental purchases. Note, I do not advise linking your Meta account to other accounts such as Facebook, Instagram or WhatsApp, it sometimes ends in tears.

          KingHugoAuthor
          New Participant
          December 22, 2025

          Thank you for the advice I feel a lot less confused about the whole thing .

            Maccyb123
            Honored Contributor
            December 22, 2025

            steve_40 😂😂😂👹👹

            Maccyb
              steve40
              steve40
              Honored Contributor
              December 23, 2025

              Maccyb123​ I recently went on holiday and stayed at an Airbnb. The previous guests had neglected to log out of their Netflix, Disney+, Prime Video, Apple TV, Paramount+, Kayo and Spotify (even though the check-out instructions clearly reminded the guests to do so). Interestingly, the Prime Video account had an associated payment method which was not password protected, so I might have "accidentally" subscribed the user to all the additional channels like HBO, Britbox, Apple, etc (I was kind enough to unsubscribe them before the free trials expired, but they might be surprised when they find out that their add-free subscription add-on and Paramount+ add-ons were also cancelled 😇😈🤪). Also, the Apple TV user probably received a lot of mysterious pop-ups on their phone asking if they wanted to approve the purchase of various movies 😇🤣. Also, the Spotify user might be surprised to find out that their favourite playlists have been completely changed, with no more Justin Beeber, Taylor Swift, etc, but now full of death metal tracks and songs about poop 😇😁.

              (PS. I was kind enough to log them all out before I left, but not before enjoying watching the free content 😁).

                Maccyb123
                Honored Contributor
                December 23, 2025

                steve_40 😂😂😂😂😂 You got some extra value from that trip!! Justin Beeber and Taylor Swift?? They deserved all they got. 😂😂😂😂😂

                Maccyb
                  Choleni
                  Choleni
                  Honored Contributor
                  December 22, 2025

                  Hi King.Hugo​ 🙂

                  King.Hugo wrote:

                  I can’t contact support to possibly change the email and password.....

                  There is no other way other than a factory reset to make you the admin(owner) of the headset.

                  You can't simply change email and password..... support can't do that either.

                  About the game.... I heard some people buy a headset, claim the game and then send the Quest back.

                  And as Maccyb123​ mentioned, the game is tied to the account, not the headset.

                  But if you bought a new Quest 3 S, which should come with a game, talk to support to see if they can help...... if we are talking about a used headset, you are not eligble to get the game at all.

                  So, if it's new contact support via email, chat or WhatsApp HERE

                   

                   

                    brooklyn752953
                    New Participant
                    December 23, 2025

                    Message who you bought it off or just make a separate account i dont think the main account matters

                    steve40
                    steve40
                    Honored Contributor
                    December 23, 2025

                    i dont think the main account matters

                    It absolutely matters. The primary account is the legal owner of the headset, and King.Hugo might find themselves locked out of the headset in the future if the previous owner's account ever gets logged out.

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