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Question

Meta Account Suspended

26 replies
2143 views

I need help repairing my meta device under a new account due to this message on my previous account:

Your Meta account has been suspended because your account doesn't follow our Community Standards or other terms. If you have any questions or concerns, you can contact our support team.

OK

Choleni

Honored Contributor

Hi tweetybird1989 🙂

You must factory resetting the Quest before you are able to pair it with a new account.

Look here how to do that:

How to factory reset your Meta Quest

But the new account won't have access to the purchases that you've made with your suspended account.

Maybe you should reach out to support first, so they can look into that.

You can do that via email, chat or WhatsApp here:

Get Support

steve40

Honored Contributor

Curious. My understanding is that you can get banned from Worlds for breaching Meta community standards, but that shouldn’t stop you from using your headset to play your purchased games.

Choleni

Honored Contributor

tweetybird1989 wrote:
doesn't follow our Community Standards or other terms

Maybe his account is banned because of wrong age??

He didn't say his account is suspended because he broke rules in worlds.🤷‍♀️

Aside that..... the ToS say, they can even suspend your account for NOT using your headsets for a long time.😂

Probably there are many possible reasons why his account was banned.

D

DoctorBagPhD

Participant

Honestly just factory reset, sell the headset and get a Pico or Google XR headset, those won't be running bloated firmwares that try to shove Zuckerberg's failed VRC clone down your throat at every step or pull asinine stunts like this

M

Maccyb123

Honored Contributor

Google XR ? You've got to be kidding. It's absolutely full of crxp!! It will also get even worse as it grows.....if it grows. Pico or a number of other headsets are good if you only want to play PCVR. I don't understand people getting stressed out about a device they're not forced to buy or own. Move on with your life. Complaining so vehemently about a bit of plastic and electronics is not good for you. If you enjoy it, use it, if you don't, forget about it and don't waste your time and energy on it. Hate for an inanimate object is not healthy.

Maccyb

MetaStoreHelp

Community Manager

Hi there tweetybird1989, thank you for bringing this to our attention.

In order to look into your account suspension, and if there is any way of supporting you further, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

Maccyb123

Honored Contributor

Choleni steve_40 We have to be nice to everyone. 😃😜

Maccyb

N

Nick7899

Up and Coming

"In order to look into your account suspension, and if there is any way of supporting you further, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! "

My Facebook and Meta accounts are blocked as of three days ago--no explanation why. Apparently, they suspect I might be a child sex trafficker (spoiler alert: I'm not). I just had a chat with Meta support and they said they can't do anything because it's controlled by Facebook. Facebook has no phone number, no direct support, no anything. It's now several days beyond when they promised a response and I'm still waiting.

steve40

Honored Contributor

That's why I advise people not to link their Facebook and Instagram accounts to their Meta account 🤷‍♂️. Maybe don't use FB to log in to your Meta account? Maybe ask Meta if they can unlink your FB account from your Meta account if you are unable to do that yourself in Meta Account Center. Fingers crossed, removing FB might stop your Meta account from being blocked.

N

Nick7899

Up and Coming

I don't remember setting any of this up but I'm pretty sure I wasn't considering the possibility of being pinged for child trafficking. I don't even use swear words in my posts. Would love to ask Meta a range of questions but I can't do squat while I'm in banned mode, which looks like it might last for weeks for months.

M

Maccyb123

Honored Contributor

Nick7899 This forum has absolutely nothing to do with blocked, banned or hacked Facebook, Instagram or WhatsApp accounts. It's exclusively for Quest headsets and smart glasses. There is no access to information that can solve your problem. There are links at the bottom of the page for issues relating to Facebook and other products.

Maccyb

N

Nick7899

Up and Coming

I have a Quest 3 headset---that I can't use until further notice because I can't log in while I'm banned, which could last for weeks or months (it's already been a week). I've already contacted Facebook directly and gotten no response. I was told that Meta employees sometimes monitor this forum.

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