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Thesproutman
Participant
January 22, 2026
Question

Meta contact email needed to discuss warranty on new quest 3 bought on ebay

Hi,

I bought a quest 3 on ebay. It was a brand new, sealed unit. Unfortunately the set-up has resulted in a software update loop and I need to action the warranty (ebay seller not responding helpfully).

Is there an email or contact form anywhere so I can discuss direct with Meta?

Thanks

 

    3 replies

    Choleni
    Choleni
    Honored Contributor
    January 22, 2026

    Hi Thesproutman​ 🙂

    Here you go......email, chat or WhatsApp

    Get support

      ThesproutmanAuthor
      Participant
      January 22, 2026

      Thanks so much. I have gone round and round and if the page doesn't recognise your serial there is no where to go. I will try these and see where I end up.

       

      Regards,

      JB

      steve40
      steve40
      Honored Contributor
      January 23, 2026

      You should be able to request a return via eBay or claim the eBay money back guarantee. Even if a seller states, "no refunds or no returns", it is illegal to do so in some countries (in Australia for example).

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