Meta Horizon+ Refund Request – Headset Sold, Unable to Contact Support Without Serial Number

Hello Meta Support Team,

I would like to request assistance with a Meta Horizon+ subscription refund.

I purchased my Meta Quest headset from a third-party retailer and later sold it. I have not used the headset or the Horizon+ service for approximately two months.

Today, October 14, 2026, I was charged US$7.99 for the monthly Meta Horizon+ subscription. As soon as I noticed the charge, I canceled the subscription to prevent further renewals.

I would kindly like to request a one-time refund for this latest charge, since I no longer own the headset or use the service.

I have already tried contacting Meta Support through the official website. However, the automated refund system says my subscription is not eligible, and the support system requires a device serial number to connect me with a human agent.

Unfortunately, I cannot provide the serial number because I have already sold the headset.

Could a Meta Support moderator please help me contact the billing team or arrange a manual review of my refund request?

I can provide the purchase receipt and payment information privately for verification.

Thank you very much for your assistance!