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New Participant
December 7, 2025
Question

Meta quest

So me and my girlfriend got 2 meta quest 3’s and i forgot when it happened but hers just didn’t boot up, and when it did it was going through the boot loop, i did the shut down method, i did the charge for 2 hours and the factory reset method, and i looked into the device info and it says it’s locked, i have the serial number and i don’t know what else to do besides contacting you.

2 replies

MetaStoreHelp
Community Manager
December 8, 2025

Hey there SamuraiSlayer69

 

We would love to help you out with this. Could you  please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
Community Manager
December 9, 2025

Hi again,

 

Just checking in to see if you still need any assistance?

 

Please don't hesitate to get back in touch if you do!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!