Participant

Solved

Meta Quest 2 Completely Bricked after Initial Software Update

46 replies
10136 views

I got a Meta Quest 2 today for Christmas. Everything was going well, logged into Wi-Fi and stuff, and it was that time, updating time. I didn't put in my Meta account yet. I let it do its update stuff for a while, still saw the update screen when it was at downloading 97%. A bit later, it was completely black screened. I gave it a while, it was charging with the charging light on. I gave it a couple hours, tried to turn it on normally, didn't work. I did the power button volume down thing, it went to the menu, I clicked boot, it booted into a weird download screen, when it was done it went to meta logo and then a couple minutes later black screened. I did this multiple times, same thing. So, I did the process again, but factory reset instead. It did the exact same as before, didn't help, tried once more, then was harder to get to the menu, then just clicked the device info option, and black screen, then no way to turn back on, couldn't get to the menu, didn't have power light, basically just a hopeless piece of junk. I tried connecting it to my computer, everything. I think its a problem with a new software update, specifically updating from older versions.

If anyone can fix this, please reply.

(I'll be on vacation tomorrow to a bit after the first of next year, so I will try all resolutions after I get back)

MetaStoreHelpAnswer

Community Manager

Hey thanks for the post.

We are currently experiencing a software update issue and are working to resolve it as soon as possible.

Please reach out to us in DM when you have time and we can assist you with troubleshooting your device to help resolve this issue as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

V

vsnsane2024

New Participant

So I have also experienced this. Same exact issue. I cannot even charge it or turn it on anymore. I have no idea what caused this to happen. Please if anyone has any suggestions please advise.

T

TylerthegreatsAuthor

Participant

Mine cant charge or turn on anymore too, hope they fix this

MetaStoreHelpAnswer

Community Manager

Hey thanks for the post.

We are currently experiencing a software update issue and are working to resolve it as soon as possible.

Please reach out to us in DM when you have time and we can assist you with troubleshooting your device to help resolve this issue as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

Anonymous

Tylerthegreats vsnsane.2024

this is an known issue where a recent update is making the headsets inoperable. Please keep an eye on this thread for any resolution from meta. -

https://communityforums.atmeta.com/t5/Talk-VR/Unacceptable-Response-to-Software-Update-Breaking-Devi...

T

TylerthegreatsAuthor

Participant

Thanks for the link, I'll monitor it

V

vsnsane2024

New Participant

Thank you so very much! On a tech side I wonder how they are going to fix this issue.

A

Anonymous

vsnsane.2024 it could be a bios? issue or a corrupt firmware issue. Disconnecting the battery headset from the PCB has resolved previous issues on the 'meta logo boot loop of death'. But this involves partially dismantling the headset, which may void your warranty. Note, this hasn't been proven to fix the current issue. Completely discharging the battery may also fix the issue, but still not proven.

It maybe that meta need to recall all the headsets affected and completely reflash a new OS on to the headset, which currently can't be done vie the USB-C cable.

M

M0neYSh0t

New Participant

My battery acts as though it’s dead. I have no lights, no charge, nothing. From working perfectly to paper weight in 1 minute.

V

vsnsane2024

New Participant

MetaStoreHelp my case number is 07703625 are you saying chat is availible at this time?

R

Roadie3rd

Participant

Same here

Looks like its across all of them including the 3 and 3s

I

idontkno0w

New Participant

Any updates on a solution to this problem my headset was fine and then nothing.

MetaStoreHelp

Community Manager

Hi there, thank you for sharing this with us. Our engineering team is working on this issue and please bear with our team while we investigate the problem and look for solutions to help resolve this.

Thank you again for your understanding and patience.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

L

LiLForgoton74

New Participant

So what do I do if i have the same issue it sucks when you buy your son one for Christmas and shatter his dreams when you tell him its broke. So what the process about getting then registered with the problem.

V

vsnsane2024

New Participant

Im curious to see what they come up with. I cant patch something I cant turn on.