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GediminasLA
New Participant
July 11, 2025
Question

Meta Quest 2 purchased titles gone after account migration

Few years ago I had Meta Quest 2 and purchased few titles while I had it.

Recently with Amazon Prime Day deals I decided to get Quest 3S.
I've logged in with email that I've previously used and I don't see any purchase/orders history.
Titles that I previously had like Superhot VR are now available to purchase like I haven't had them before...

Any suggestions what might went wrong and how to get my previous quest profile back with all the purchases that I have made?
My Quest 3S is still on the way, making it harder to get ahold of support without assigned device, but I would like to fix everything before quest 3S arrives.

    8 replies

    Choleni
    Choleni
    Honored Contributor
    July 11, 2025

    Hi GediminasLA​ 🙂

    I guess, something went wrong with your account migration. 

    You should talk to support, so they can look int that.

    You can reach out to support via email, chat or whatsapp here:

    Get support | Meta Store

     

    GediminasLAAuthor
    New Participant
    July 11, 2025

    I can't contact support because they don't see any devices associated with my account.

    If that's the only option then that means that I won't be able to use my new quest 3s when I get it and will only be able to start troubleshooting with support...

    Doesn't make sense that I have to have device associated to get in contact with support.

    To clarify - I don't see options for email, chat or whatsapp.

    Is it possible to get their support email in a different way that I could send them issue description in advance?

    Choleni
    Choleni
    Honored Contributor
    July 11, 2025

    You can send a PM MetaStoreHelp​ here in the forum, they can help you to sort that out.

    Click on their name, then click the "message" button.

     

     

     

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