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LukasW133
New Participant
February 20, 2026
Question

Meta Quest 3

Hi, I am new to all this, my son had a second hand quest 2, upgraded him to a 3 last week. Was working fine, linked via the app. Online states still only a 2 in devices no 3. Last few times he has tried to play Gorilla Tag it comes up with unable to authenticate with mothership and a java. message? Can anyone help? I am unable to find live chat on meta website again to discuss with them? We have tried resetting headset, disconnecting, hard reboot the lot and its happened again. Thankyou in advance. 

1 reply

Choleni
Choleni
Honored Contributor
February 20, 2026

Hi LukasW133​ 🙂

LukasW133 wrote:

Online states still only a 2 in devices no 3

Sometimes it takes some days until the device shows up on the help page, but you shoud see it here:

https://auth.meta.com/settings/my/devices/

LukasW133 wrote:

I am unable to find live chat on meta website

Here you go...... email, chat or WhatsApp

Get Support

For gorilla tag....

Maybe try if clearing App Data/Cache helps

Go to your Quest Settings > Storage > Gorilla Tag, and delete the app's cache or data.

Or uninstall/reinstall the game.

 

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