Meta Quest 3 device has been blocked

5 replies
23 views

I received the following message on the headset:

“Device is disabled.

This device has been disabled because it was reported lost, stolen, or as an unauthorized purchase. For more help, contact the store or person you received this device from.”

I contacted Meta Support, and the device was successfully unlocked. Everything worked normally again.

Unfortunately, about one month later, the device has been disabled again with the same message.Where should I turn next to resolve this issue?

Choleni

Honored Contributor

I contacted Meta Support, and the device was successfully unlocked.

That’s not possible, Meta can not unlock a blacklisted device.

Meta Quest device has been reported as stolen

Maccyb123

Expert Contributor

@Choleni Possibly it was locked by accident? Either way, if he did get it unlocked before why the heck is he coming here and asking how to do it as he already knows? But I think you're right anyway, it's very strange. The question itself is very questionable. 😁

Maccyb

Choleni

Honored Contributor

Possibly it was locked by accident?

Even, if this was the case… blacklisted is blacklisted. If on purpose or by accident, shouldn’t make a difference. They can not be unlocked.🤷🏻

And as you already said… he knows how to contact support 😉

Maccyb123

Expert Contributor

Turn to Meta support where you got it unlocked before. Also change your passwords as someone might be messing with your account and reporting your headset as stolen. How you managed to get it unlocked is a bit of a miracle and why are you asking here if you already did it the first time?

Maccyb

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