Meta Quest 3 Grey screen after factory reset

Hey there, Playngrow, and we appreciate the steps you've taken so far to get back running smoothly. We don't want this to continue to affect your business, so we'd love to look further into your device. So that we can, do send us a PM! To reach us, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us!

Prior to doing so, if you haven't already, we would like to attempt the following with the device:

• Remove any third party accessories from the headset
• Hard reboot the device by holding the power button for 30 seconds.
• Attempt to factory reset the device once more.

From there, we look forward to hearing from you soon! 

Hey there! We just wanted to swing by to see if any further assistance was needed. If so, do let us know! We'd love to continue working with you!

No Still no solution after Factory reset multiple times. Sometimes I can see the start up screen with controller but That time controller is not connecting with the headset. So I could not login to the account. If I remove the headset once that start up screen also disappears. Again I had to reset or boot the device again and again to see start up screen. I have removed the batteries from controller and reintersed multiple times but controller is not connecting to headset. I there any specfic time for showing the start up. Why because I could not judge when the start up shows up and let me know the reason for controller not connecting to the headset. And let me know is there any other way to login without controller

Hello i have same problem, at first my headset showed (cant track playspace) then i tried rebooting, after factory reset it got stuck on grey screen. tried everything in this forum. help please

I think I have the same issue.  I will try to sum it up:

1. The headset works great.  Play beatsaber for an hour each night.  When I'm done, I put it on the charger, everything is working fine.

2. The next time I go to play, I put the headset on and get a message that the tracking is lost or something.  The display is black except for the message window which is always in the center even if I move my head around.  Controllers do not work.  I can only power down and up by pressing the button.

3. I hold the volume button while powering up and use the prompt to reboot.  Still no controllers and I use the volume to select.  It reboots but still the same issue.

4. I do a factory reset by the same method.  It factory resets and I see the rotating meta logo which is bright at first but goes dim as it boots.  I see a multi-colored background for just a 10th of a second and then the screen is black but is backlit, and I hear ambient audio.  Now, there is no message screen, just backlit-black.  Maybe grey-ish?

This is my third refurbished headset that has done the same thing.  I have a quest 2 that has never had this issue.  I keep working with Meta support and they keep sending me refurbished headsets.  This is getting really old.  It would be nice to get a copy of the returned headset inspection report to see what broke.  Is it something that I am doing?

The last time I worked with support, it was suggested that leaving it plugged into the charger overnight could cause this issue.  I did buy an outlet timer with a two hour cycle so it will only charge for two hours when I am done playing.

Obviously, this is really frustrating when it happens for the third time>  I'm waiting for another refurbished headset as I could not talk support into sending me a new one.

Anyone have any insight for me?