New Participant

Question

Meta Quest 3 - no menu bar or universal menu appearing after tutorial, stuck in Store page

22 replies
7514 views

Hi,

Just purchased a Meta Quest 3 from a third party seller, new condition, after selling my Quest 2 on.

On completing the set up, account link and tutorials, it asks you to open the Universal Menu. In my case this booted up the Store, with no bottom menu to select. On closing the Store page it immediately reopens.

I have attempted this from scratch three times after two factory resets, and the same result.

L

LauraW7519

Participant

I have the exact same issue, hoping for an answer.
Not ideal but I found that if you search for a browser in the store. When this opens, there is a manage settings option in there. Hoping for an actual fix though too.

G

Georgez1llaAuthor

New Participant

hoping Meta Store Support will be able to help resolve, would rather not send the headset back...

MetaStoreHelp

Community Manager

Hi there Georgez1lla

Thanks for sharing your experience and bringing this to our attention.

Do the / on your right Touch controller light up when you click it?

We would like you to try using hand tracking to try and bring up the universal menu.

When in hand tracking make a pinching motion 🤏 to bring up the menu.

We hope this helps but if you would like further support, why not come chat with us directly!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ChrisCrank

New Participant

did you find a solution to the problem???
I've had the same problem since the day before yesterday - my menu bar is missing and only the store opens and can't be closed.
I can't get into the settings or anything.
Request for feedback

L

LauraW7519

Participant

Unfortunately no as they wanted me to send it back but as it was a gift and I don’t have the receipt etc I couldn’t do that. You might be able to get yours sent back though if you open a support ticket with them.

In the mean time if you want to get to setting, on the keyboard when you are in the store there is the wheel/cog icon on bottom

right. Not ideal but best I’ve been able to find so far. Hope you gets fixed

J

joshive1995

New Participant

Hi did you find any fix for this ?

L

LauraW7519

Participant

Unfortunately not, I just had to get used to it

T

tozz71

Participant

No solution but some workarounds.

No menu coming on.

-Need press meta logo button on Right Controller 5 times for bug report.

-Click on description bring up virtual keyboard

-Click on settings gear icon -bottom right

-And back arrow at top -Virtual keyboard

And all settings can be accessed.

can buy and play - lauch apps or games -from phone app and if

Go settings -help at bottom -support- and -apps and Games on website.

Then store window comw on to navigate kind a .

Then on phone app or same support page browse store for game, then hit launch

Few extra step needed but

working fine otherwise -

FACTORY RESET OR SIDELOAD FIRMWARE UPDATE DO NOT HELP.

Still no menu but Store page can be restored if the correct firmware installed

But next update create a no menu loop- 5x meta button no longer works-

and need to side load any firmware again.

Also Browser can be accessed- settings-help -meta support -scroll down middle left-youtube icon -sign in -terms at bottom -faq at top -scroll down google left bottom. And then browsing can be used one page back forth.

E

emicruz148

Participant

I found a workaround but u have to do it everytime u restart the headset, enable developer mode and try this command

adb shell pm clear com.oculus.vrshell

It restores full functionality. This is a firmware issue that must be adressed by meta, since it seems to be that the firmware is corrupted and it needs to be reinstalled but we don't have root access to do it ourselves.

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LauraW7519

Participant

How do you enable developer mode?

E

emicruz148

Participant

The whole process is a bit of a pain in the ass but once you set it up, it's easy to get the headset running.

https://www.youtube.com/watch?v=K3p3P3fCeHo (how to enable developer mode)

Then you need to install adb drivers for quest https://developers.meta.com/horizon/downloads/package/oculus-adb-drivers/

Afterwards you need to add the folder where you installed adb to path for that you need to go here ( here's a yt tutorial on how to add folders to path https://www.youtube.com/watch?v=pGRw1bgb1gU )

this is the folder i had to add C:\Users\asdf\AppData\Local\Android\Sdk\platform-tools\adb.exe
in ur case its gonna be the same probably but user name is gonna change because my username is asdf and your is probably something different.

If you have done all of this succesfully, then here's the easy part.

just press your windows key and type cmd to open the console
connect your headset with a usb cable
Type: adb devices
press enter
type: adb shell pm clear com.oculus.vrshell
press enter

this is will make the menu pop up and everything is gonna work. Everytime you restart the headset you are gonna have to do the last step. I just copy paste it every time.

Also keep in mind you can't really break your headset doing any of this, worst case scenario just factory reset.
A permanent solution for this can only come from a Meta update sadly.