New Participant

Question

Meta Quest 3 Stuck In Boot Loop and In Locked State

25 replies
8331 views

First of all my headsets lock state says locked, I was just booting up my meta quest 3 to play some gorilla tag(like always) and I was able to boot up the hedseat but the hedseat wasnt tracking properly, i was able to boot up gorilla tag before my hedseat fully shut down, when i tried to boot it up again it started a boot loop. Tried to shut it down using the USB something screen(idk the full name) and forcefully shut it down, boot it up again after 5 minutes, still a bootloop, reset the headset a few more times, boot loop stopped but i still couldnt boot it up, left it there, it booted up, couldnt do anything cause my headset wasnt tracking anything and cameras were just not working, since i couldnt do anything i shut it down, boot loop started again and i currently have the headset shut down, what should i do?

MetaStoreHelp

Community Manager

Hey there, Alex-Sabueso-pro!

We understand that your VR experience has been interrupted by your Quest 3 headset being stuck in a boot-loop. This is not the experience we want you to have, and so we want to help provide some further troubleshooting steps and resources to help get you back into VR as soon as possible.

Could you please PM us, so we are able to investigate further into this?

To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AlexSabuesoproAuthor

New Participant

Thanks! Hope to finally fix my headset

MetaStoreHelp

Community Manager

Thank you, we have received your DM and will do our best to get you back to Gorilla Tag as soon as possible!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

azusako

New Participant

I'm facing the same problem now. Have you solved it?

MetaStoreHelp

Community Manager

Hey there,

We understand that your VR experience has been interrupted by your headset being stuck in a boot-loop. This is not the experience we want you to have. Therefore, we invite you to sent us a direct message to give you further assistance. To do so, please select our name to get to our profile page, or click here and then click "Send a Message".

Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

Amigrifo

Participant

I have the same issue

N

Nielio0

New Participant

I have the same problem. It's a brand new device.

D

dtrotzjr

New Participant

My son has this exact same issue with his brand new Meta quest 3S and on Christmas morning. So dissapointed with Meta's handling of this issue.

E

ElectricSeaLion5825

New Participant

Same! Has anyone had luck yet!?

M

meizhuren2024

New Participant

I also encountered this issue in my quest3. After entering safe mode, the menu shows the lock state as "locked," and I can't do anything else. I don't understand why this problem hasn't been resolved after such a long time.

S

Sniper26999

New Participant

same problem with me ! meta locked our devices to buy new ones !!

P

PandaVR

New Participant

Hello, everyone i am here to try and help you guys if anyone has this issue still. it is apart of metas anti theft system you just need to reach out to them with a lot of details like your serial number and others, like your email that uses the account and the receipt to the headset. i hope this helped!

C

Crabby55350

New Participant

I have a Meta quest Pro unit cost 1000.00 bought it sept 2023 and I am having boot loop issues as well; we went thru all the reset functions finally got it to boot up and take the software update. Now it won't track and is useless and Meta said sorry it's out of warranty we can't help you. So, a thousand-dollar unit runs out of warranty and there is nothing they can do but tell me to buy a new one, hmm why would I do that with this kind of service.

A

Anonymous

Perhaps you might be able to update it to a different firmware using this method -

C

Crabby55350

New Participant

Is this different than the software update thru the meta sideload software update? we did that and the boot loop seemed to stop now the headset will not track properly tried rebooting again still won't track.

M

Maxharleyblurfd

New Participant

This is bull**bleep** they wont post how to fix the lock state and then when you ask them for help its weeks out and its just the basic **bleep** everyone knows and have obviously tried.

G

GoldEagle4879

New Participant

Ya it’s very crappy for a company this large, profiting so much money. To not help their customers. Mines 1 month out of warranty and randomly gets locked state and stuck in boot loop. No fixes

steve40

Honored Contributor

Locked state is not what you think it is. ALL headsets are permanently in locked state by design. People don't know what they are talking about.

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO