Skip to main content
New Participant
October 23, 2025
Question

Meta Quest 3 won't turn on after update

I've been using my Quest 3 for about a week or two since I bought it. It's mostly been on charge. The day before yesterday, I decided to turn it on to update it, as I hadn't updated it in a month or two, and I wanted to start playing games today. But the day before yesterday, when I turned it off, I got a message saying I needed to wait for the update and keep Wi-Fi on. I waited for the Quest to update and turn it off, then put it on charge, but noticed the charging indicator didn't light. Yesterday, after returning from work, I tried to turn on the Quest 3, but it didn't respond at all. The charging cable also didn't respond. I'm using the original charger with the original cable. I checked the cable by connecting my phone with the same cable, and it charges fine. I tried holding the power button for about a minute, but there was no response. I tried holding the power and volume down buttons for about 120 seconds, but still no response... What should I do? I hardly used them, and they're broken...

5 replies

MetaStoreHelp
Community Manager
October 23, 2025

Hi EvilinmE and thanks for reaching out.

 

We understand your Quest 3 isn't powering on after the update. Please try  to charge the device for a couple of hours, as the update may have drained the battery then do a force restart:

 

  • Press and hold the power button for at least 30 seconds, even if it seems to be off.
     
  • Press the power button again for 10-20 seconds until the Meta logo appears to turn it back on. 

 

If the issue persists, please send us a private message so we can investigate further:

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
EvilinmEAuthor
New Participant
October 23, 2025

The device has been charging for two days now, the indicator light is not on, and it doesn't respond to pressing the power button or the power button and volume down button.

Choleni
Honored Contributor
October 23, 2025

Hi EvilinmE​ πŸ™‚

Maybe blip charging can bring your Quest back to life. Just read the the top post of the thread in the following link.

https://www.reddit.com/r/OculusQuest/comments/1kslwtw/quest_3_dead_no_sign_of_life/