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Nikita8797
New Participant
May 24, 2026
Question

Meta Quest 3S Grey Screen after Factory Reset

Hey, i have an problem with my Meta Quest 3S.
After i Factory reseted it it boots up show me the Meta Horizon OS logo and after few Seconds its start and than just a Grey Screen. 
I already tried every possible Fix.

Factory Reset again.

Firmware update via the Meta Tool from the Website 

Hard Reset holding the Power Button.
Still Grey Screen. 
Controllers removed.

If i connect the Headset via USB on my PC its showing up but can't do much there.

Sometimes i can get the Meta Quest 3S showing up in my Horzion App on the Phone
I can update it and so far but heres comes the catch after i connect my Meta Quest 3S on the Phone it wants to do an update which is working but after it reaches 100% its stuck on nothing happens anymore ( Meta Quest 3S ) is still on with the Grey Screen.

I tried to use the Meta Support but it tells me I have no Device on it so i can't get further.
Trying to use the Serialnumber it tells me ( This Device has no support. )

What can i do next?

Thanks for the help.

Best regards

    5 replies

    Choleni
    Choleni
    Honored Contributor
    May 24, 2026

    Hi Nikita8797​ 🙂

    Trying to use the Serialnumber it tells me ( This Device has no support. )

    Probably, you 've put in the wrong serial number.... you need the one from the box, not from the headset itself.

    If you don't have the box anymore, you also can find that number on the page below:

    https://www.meta.com/my/devices/

     I tried to use the Meta Support but it tells me I have no Device on it so i can't get further.

    You can contact support via email, chat or WhatsApp HERE ....... regardless if you have a device or not.

    About your black/grey screen.....

    Did you have issues with black screen or tracking lost errors before the factory reset?

    If so, it might be sweat/moisture that found its way into the headset.

    You can try, if a hairdryer as shown in the video helps - be careful, don't use heat!

     

    If this doesn't work and you still have warranty, go with the support link that I gave you above.

    If your warranty is expired, look for a repair service like "Fix my Oculus" - if you are located in the US - or google for a vr headset repair service in your country.

      Nikita8797Author
      New Participant
      May 24, 2026

      Hey, thanks for the answer.
      1. I got the Headset from my Brother before he gave it to me he did an Factory Reset that the Device is like new.

      2. No  tracking lost errors before the Factory Reset.
       
      On the Video i can't use it because the Meta Quest 3S don't have an 

      proximity sensor.

      3. I used the SN on the Box from the Headset still the same thing.

        Choleni
        Choleni
        Honored Contributor
        May 24, 2026

        Nikita8797​ 

        I think, sweat/moisture can make problems even if you don't have a proximity sensor.

        But if you don't want try that, just go with the support link I gave you. 🙂

        Sorry for the late reply....wasn't home.

         

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