Meta quest 3s stuck in usb update mode

16 replies
751 views

hi good afternooon, irecnetly updated my son's meta quest 3s and during the update the device crashed and reset, this led to the device being corrupted and now stuck in usb update mode, out of all the options that are available nothing works about from device info, when ever i press factory reset or power off the device or boot device it just flashes screens and reloads the USB Update mode again, even when i plug it into my pc to use the update tool provided on your website, my pc isn't picking it up due to it being stuck iun this boot mode, is there anyway i can fix this issue my self??? i look forward to hearing from you

Brad

steve40

Honored Contributor

You could try using the method in this video:

Simple All In One Guide To Get The Newest Quest Update Right Now! - YouTube

If that doesn't work, contact Meta customer support (live chat, email or WhatsApp) here.

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GlacialBadger4728Author

Participant

thank you for the URL/ video, but everytime i press sideload it goes black and the reloads back up in usb update mode and it does it for all the options, so i cant get passed the 'cmd abd devices part due to it just reloading usb mode thank you for your help/support

Brad

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GlacialBadger4728Author

Participant

on this same note after speaking to meta support, they've refused to help said the only way to get the issue sorted is by sending it to a repair place which they don't offer, the guy on support told me i had to leave the meta quest 3s and won't be able to help at all. gotta say meta support is the worst support ive ever recived