Meta Quest 3s Turns on - But Stays on Black Screen

Hi there FragsHouse, 

We understand you are struggling with some display issues on your Meta Quest 3S and we want to help you get back into your headset and enjoy the real Metaverse experience!

We know that black screen problems can be scary but you don't need to worry, we are always here to help when you need it.

Thanks for letting us know about the troubleshooting you have already attempted, it will really help us round down the root of your issue.

Please, attempt the following steps to resolve it:

- Please remove any unsupported third-party accessories  that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

- Hard Reboot the headset Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

If the boot-up sound is not heard Click on the link above to find how to reboot an unresponsive headset.

If after these steps your headset remains locked in a black screen, you can sends us a message through any of our Support Channels we will be more than happy to assist you to get back into the Metaverse!

Hello,

I did try those steps and I don’t have sound when I initially see the meta logo. Then shortly after it’s black screen and starts black. I can tell that the display is powered on, just stays black.