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GailyGail1966
New Participant
September 26, 2025
Question

Meta Quest black screen

I have a meta quest 3 that I had for 3 years, I barely used it. The last time I used it in 2025 was February, I charged it and used it with no problem. I went to use it a few days ago, and I put it to charge and it blinked like it was charging but stopped. I tried resetting it to factory setting nothing happened. I called a local place to see if they could fix it and they wanted to charge me $380. I paid almost $600 for it. Can anybody help me? I think it might be the battery even though I barely use it.

2 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
September 26, 2025

Hi there GailyGail1966,

 

We noticed your post and would love to lend a hand to get you back exploring the Metaverse with us!

 

Here are a few troubleshooting steps to try out to see if they help!

 

- It is recommended that you use the official power adapter included in the box to charge the headset. The performance of third-party adapters cannot be guaranteed, even if they appear to be like the official adapter. 

- If the headset feels warm to the touch. If so, we advise you to disconnect the charging cable and allow the headset to cool before trying to charge the headset again. 

- Remove any unsupported third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) 

- We know that you have charged the headset for 24 hours. We still suggest that you attempt to charge the headset again for 2 hours. When used, Quest 3 will consume power faster than it can charge. The headset must be left powered off or in a sleep state during charging. 

- Computer USB ports will not provide sufficient power to charge the Quest 3, resulting in a very slow charge or failure to charge at all. The headset must be connected to a wall outlet using the provided power adapter - If you have another Quest 3 power adapter (such as from a second headset), please try the other power adapter. 

- If you are using a facial interface accessory. If so, please attempt to charge the headset again without the facial interface accessory. Some facial interfaces may block the proximity sensor which can impact the power of the headset.

 

If you are still having issues, please send us a private message.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
September 27, 2025

Hi GailyGail1966,

 

We just wanted to check-in to see if you've had any success with the above troubleshooting?

 

If you are still having the same issue with your Quest 3, please Private Message us, and we will be happy to help you further.

 

Thanks.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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