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Rirouro
New Participant
November 16, 2025
Question

Meta quest link app doesn't launch

Hi there,

I use to use Meta quest Link and even Air link between my PC and my Oculus quest 1

Suddenly when I turn on my PC and launch the Meta quest link app, I have the following message 

"Impossible to access at the link service"

Try to repair the app, repair impossible

I have tried uninstall the meta quest link ap and reinstall it

Restart computer

Switch off firewalls and antivirus

Nothing worked so far

Can you help me..

Thanks

16 replies

steve40
steve40
Honored Contributor
November 17, 2025

A few people have been reporting similar issues recently. It might be a new bug. You might need to wait for a hot fix. I won’t have access to my PC for a couple of days, but then I’ll be able to check if Link is still working or not.

    Choleni
    Choleni
    Honored Contributor
    November 17, 2025

    steve_40​  link is still working for me....luckily😅

      steve40
      steve40
      Honored Contributor
      November 17, 2025

      It seems to be an issue with the legacy headsets.

      Edit: nope, a Q3 user is having the same problem.

      https://communityforums.atmeta.com/discussions/OtherTroubleshooting/failed-to-reach-service-out-of-ideas-on-how-to-fix-/1353785

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 17, 2025

        Hey there Rirouro,

         

        We came across your post while browsing through our Community forums and we want to thank you for bringing this to our attention. 

         

        So that our amazing software engineers can get on the case ASAP, please submit a bug report of this issue, including as much information as you can.

         

        If you continue to experience this issue, please get in touch with us privately here by selecting our name, navigating to our page and clicking 'Send a Message' - we're here to help!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        RirouroAuthor
        New Participant
        November 22, 2025

        Now as I have reset my occulus as factory settings, I'm locked on the update 1 of 2 complete abd cannot do anything from the mobile app or esle..

        So I cannot submit a bug report as now even my occulus won't work either

        Why all of this suddenly ?

        Thanks for your help..

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 22, 2025

        Hello there Rirouro!

         

        We saw that you are having issues with your headset being stuck in an update, and would like to offer our help with getting you back into the Metaverse.

         

        If you would please send us a private message, using our profile in the right top corner, making sure you are signed in, so we can have a closer look into this with you.

         

        We hope to hear from you soon and wish you a wonderful day! 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        NomadsAnIsland
        Honored Contributor
        December 6, 2025

        The problem is with the Fixer.exe which normally is used to perform diagnostics on the oculus service before launching Link.

        Make sure the service is running and launch Link from the client.exe in the Oculus\support\oculus-client folder. This used to be Oculus-Client.exe. You can either rename client.exe or change whatever shortcuts that point to Oculus-Client.exe, e.g. the Meta Horizon Link on the desktop.

        Fixer is screwed up and doesn't handshake with the service even if it is up and running properly so it gives the error message.

          Upirr
          Participant
          December 6, 2025

          Identical experience, meta quest 2, win10, crashlog:

          [Info] [12/6/2025 2:28:17 PM] SUCCESS! Installed driver: Rift S USB Driver
          [Debug] [12/6/2025 2:28:17 PM] -------------------------------
          [Debug] [12/6/2025 2:28:17 PM] Installing driver
          [Error] [12/6/2025 2:28:17 PM] Exception thrown that wasn't caught locally: Unable to load DLL 'DaybreakNative.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
             at Daybreak.Core.Native.GetDefaultAudioDevice()
             at OculusDriverInstaller.RemoteAudio.Install()
             at OculusDriverInstaller.Installer.Install()
             at OculusDriverInstaller.EntryPoint.Run(String[] args)
             at OculusDriverInstaller.EntryPoint.Main(String[] args)
          [Fatal] [12/6/2025 2:28:17 PM] Unable to load DLL 'DaybreakNative.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
             at Daybreak.Core.Native.GetDefaultAudioDevice()
             at OculusDriverInstaller.RemoteAudio.Install()
             at OculusDriverInstaller.Installer.Install()
             at OculusDriverInstaller.EntryPoint.Run(String[] args)
             at OculusDriverInstaller.EntryPoint.Main(String[] args)
                                  Error Code: DllNotFoundException
                                  Install Step: Unknown
                                  Sub Install Step: Exception thrown that wasn't caught locally
                                  Severity: Fatal
                                  Line Number: 110
                                  Caller: Main
                                  ODI Version: 1.21.5.0
                                  File Path: D:\full-fbsource\arvr\projects\oculus_pc_infra\Support\OculusDriverInstaller\OculusDriverInstaller\EntryPoint.cs

          Frankly, i'm beyond frustrated. This is fresh install of Windows. The overall experience is just laughable.

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