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OneXNex
New Participant
November 21, 2025
Question

Meta Quest Not showing up on account

I purchased a Meta Quest 3S and it is not showing up on my Meta account. I can see it on my Meta Horizon account and I have completed setup. I also haven’t seen my promotion game that was supposed to come with my quest (Walking Dead). 

1 reply

Choleni
Choleni
Honored Contributor
November 21, 2025

Hi OneXNex​ 🙂

Sometimes it takes a few days after activating the Quest to show up on your Meta account page. So, don't worry too mutch about that. 

About your game.... try to redeem it like it is described in the link below:

How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

If this doesn't work - this happens sometimes - reach out to support, they'll help you to get the game.

You can contact the via email, chat or WhatsApp here:

Get Support

Have fun with your Quest😁

 

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