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New Participant
January 13, 2026
Question

Meta Quest unusable due to email recovery loop and Store PIN lock

My Meta Quest device is partially unusable.

 

I cannot download apps because my account is locked to an old email address

I no longer have access to. The automated recovery process leads to dead ends,

and there is no logical way to update my email or reset the Store PIN.

 

I have already contacted Meta support, but the process is extremely slow.

This blocks the use of paid hardware.

 

I am requesting manual assistance from a human support agent.

    1 reply

    steve40
    Honored Contributor
    January 13, 2026

    Try updating your email here and also here if you are able to log in.

    If you manage to fix your email, you could then try store PIN recovery here.

    Otherwise, contact official Meta Quest support here.