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New Participant
August 24, 2025
Solved

Meta support doesn't recognize my account

I'm trying to contact Meta support, but I just get the message "We couldn’t find a device associated with the verification info provided. Please try again." Any idea what might be wrong? Thanks

    Choleni
    CholeniAnswer
    Honored Contributor
    August 24, 2025

    Hi EdgyAardvark4338​ 🙂

    Maybe a bug?

    You can contact support via email, chat or whatsapp here:

    Get support | Meta Store

    The other option is to send a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

    2 replies

    Choleni
    CholeniAnswer
    Honored Contributor
    August 24, 2025

    Hi EdgyAardvark4338​ 🙂

    Maybe a bug?

    You can contact support via email, chat or whatsapp here:

    Get support | Meta Store

    The other option is to send a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

    New Participant
    August 24, 2025

    Thanks, Choleni​ , I'll try the support link first.