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New Participant
March 7, 2026
Question

Minor Age Verification Fails

I have received an email to verify my child’s age, and from the very first try, it tells me the birthdate is incorrect and I’ve tried too many times, try again later. I need to contact someone to help reinstate his account. Where can I go to contact a support team to help me with this? I have been to the Meta Store and the AI bot kept giving irrelevant information and no option to send anyone a message. Please help.

2 replies

Choleni
Honored Contributor
March 7, 2026

Hi Greensugar​ 🙂

You can reach out to Meta support via email, chat or WhatsApp HERE

New Participant
March 7, 2026

Thank you. I will try that.