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Crotchbeard
New Participant
September 2, 2025
Question

Most recent update bricked my quest 3

Used my headset a few weeks ago, everything was fine. Turned it on today, had an update. Did the update, now stuck on meta logo spinning, then straight to black backlit screen. Restarting does nothing, power and volume down to boot menu doesn't change anything. 

Thanks for deliberately and maliciously breaking my property, meta. I really appreciate it. 

    5 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 5, 2025

    Hey there!

     

    We realize that such an abrupt failure of the display during after an update can be tremendously frustrating however we here at Meta definitely intend to look into this for you. For us to start reviewing the issue in detail, we must request you to send us a PM as it would allow us to gather further information around this.

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

    Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Bindestmore
    New Participant
    November 5, 2025

    I am having the same problem that occurred around this time and am trying to fix it now. Did you find the solution?

    CrotchbeardAuthor
    New Participant
    November 5, 2025

    Unfortunately, their broken update forced me to reset my headset to factory settings. After doing that, re-updating, redownloading all of my games, redoing all preferences and everything else, it was back to normal.

    The clowns at meta sent me a pm with some dumb advice that didn't help. If your problem is like mine, you're going to have to redo everything.

    Maccyb123
    Honored Contributor
    November 5, 2025

    Glad you got it all back though. 🤞

    Maccyb
      goldbud3711
      New Participant
      April 23, 2026

      Same exact thing happened to myn... literally less than a month after the one year warranty expired, when I spent $700 for a brand new one at Walmart, and software updates made it useless only 1 year later. If there's no fixing it shouldnt we get a new one for free? Because it might be illegal if we dont get any compensation if enough people are saying the same exact thing. Idc I just want my VR back :/

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