My headset 3S has no MAC address

try reset the headset to factory, if no mac after the reset, its hardware problem, check the seller

Hello Sami.George.AF !

We understand that you are having issues with a missing MAC address and is therefore unable to connect to the Wi-Fi. We would like to look into this issue. Therefore, please follow the below steps:

Hard Reboot the headset

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

If the boot-up sound is not heard:

Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.

Use the volume buttons on your headset to highlight "Boot Device" and press the power button.

Use the volume buttons on your headset to highlight Yes and press the power button.

Check for Software Updates:  Check if there are any available software updates, as updating your headset might resolve the issue.

Connect to a Different Network: If you have access to another Wi-Fi network, try connecting your headset to it. This can help isolate whether the problem is with your headset or your primary network.

If you are still having issues, even after following the above steps, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.