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kingJOSHU5
New Participant
September 24, 2025
Question

My Oculas won’t work

Hi yes I recently got a meta quest 2 from a friend and I had to factory reset it but when I did it showed the tutorial for a bit and then shut off and showed me only a gray screen and the controllers key on vibrating and I reseted it multiple times and it won’t work please help me.

    5 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 24, 2025

    Hi 

    We at Meta Store Support would be glad to help you get this problems resolved, and back to enjoying your new Quest 2.

    You can try the following general suggestions first to see if they help with your grey screen issue;

     

    1. Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

    2. Check for sufficient battery charge, Ensure the headset is charged by allowing it to charge for at least 2 hours.

    3. Try using the software update tool to update and check firmware of device- Software Update Tool.

    4. Hard Reboot the headset

     

    If the problem persists then please let us know, and we can look into further troubleshooting for you.

     

    Thanks very much.

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    kingJOSHU5Author
    New Participant
    September 29, 2025

    Hi yes an update on the deck ice I have tried all of these things that you have suggested for me but none of them will work at all so can I guys please fix it or do something 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 29, 2025

    Hey there kingJOSHU5, thank you for trying the troubleshooting steps we previously provided.

     

    Would you mind sending us a private message so we can look into possible replacement options? You can do so by going to our profile page or by clicking here.

     

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 25, 2025

    Hey there, kingJOSHU5 

    We're just checking in as it's been over 24 hours since our last message and no response. If you're still in need of support please reach back out! 

     

    Thank you! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    kingJOSHU5Author
    New Participant
    September 27, 2025

    Okay I will try this out when I get home 

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