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New Participant
July 3, 2025
Question

My oculus go won’t connect

How do I fix this problem 

    3 replies

    MetaStoreHelp
    Community Manager
    July 4, 2025

    Hey there hubba.2877 !

     

    We saw your post and wanted to try and help you get back into the Metaverse!

     

    To set up and connect your Oculus Go to Wi-Fi, you'll need to download the Meta Horizon mobile app on your mobile phone.

     

    The Meta Horizon mobile app runs on the following phones:

    • Any Android phone running software version 5.0 or higher.
    • Any iPhone running software version iOS 12.4 or higher.

    You can download the Meta Horizon mobile app on your supported phone by going to oculus.com/app and following the on-screen instructions.

     

    Please keep this in mind:
    - Your phone must be connected to Wi-Fi and have Bluetooth turned on in order to set up your Oculus Go.
    - If you install the Meta Horizon mobile app on an unsupported device, you may experience issues setting up your Oculus Go.

     

    If this information doesn't help you out, we'd love to do so at Meta Store Support! 

     

    Best wishes!

     

    https://www.meta.com/help/support/

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    July 5, 2025

    MetaStoreHelp wrote:

    Hey there hubba.2877 !

    We saw your post and wanted to try and help you get back into the Metaverse!

    To set up and connect your Oculus Go to Wi-Fi, you'll need to download the Meta Horizon mobile app on your mobile phone.

    The Meta Horizon mobile app runs on the following phones:

    • Any Android phone running software version 5.0 or higher.
    • Any iPhone running software version iOS 12.4 or higher.

    You can download the Meta Horizon mobile app on your supported phone by going to oculus.com/app and following the on-screen instructions.

    Please keep this in mind:
    - Your phone must be connected to Wi-Fi and have Bluetooth turned on in order to set up your Oculus Go.
    - If you install the Meta Horizon mobile app on an unsupported device, you may experience issues setting up your Oculus Go.

    If this information doesn't help you out, we'd love to do so at Meta Store Support! 

    Best wishes!

    https://www.meta.com/help/support/


    These posts ought to be reported to the khorus moderators, as it's just a load of inaccurate spam.

    Choleni
    Honored Contributor
    July 4, 2025

    Hi hubba.2877 🙂

    it won't work if you use the latest Meta Horizon mobile app.

    You'll need an older version of the app.

    Look here.... this solution also works for the Oculus Go.


    Solved: Re: Meta support doesnt't recognize my Oculus Ques... - Meta Community Forums - 1274215