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XavyGMac
New Participant
July 25, 2025
Question

My PIN is not working in the Meta store

I am just trying to buy a game but it keeps telling me that my PIN is incorrect. I have reset it and reset it but it's not working.  

I have been able to get around this by buying through the app and gifting myself the purchase, but this game is not letting me even purchase it as it says my phone is not paired with the headset (I Am Cat, if that helps). 

Can anyone help? My kids' sanity depends on this stupid game.

    4 replies

    Choleni
    Choleni
    Honored Contributor
    July 25, 2025

    Hi XavyGMac​ 🙂

    Have you tried using the web store on your PC instead of the mobile app or headset to make your purchase?

    Shop Meta Quest VR games, apps, deals and more | Meta Quest | Meta Store

    If this also doesn't work, contact support.

    You can do that via email, chat or whatsapp here:

    Get support | Meta Store

     

    darkmagna
    Participant
    July 26, 2025

    Following.
    Was forced to do a factory reset.  Since then, it won't accept my pin, which meant no restore from cloud backup.  Also means no fresh cloud backup.  

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 29, 2025

    Hey XavyGMac!

     

    We came across your post and wanted to ask you to get in touch with us so we can look further into your issue for you!

     

    You can get in touch privately here, just navigate to our page and click 'Send a Message' - make sure you're logged in first!

     

    Alternatively, you can get in touch with us via email, using this link.    

     

    We look forward to hearing from you soon, and hope to get your issue sorted before your kittens cause a cat-astrophe!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Wolf5959
      New Participant
      August 7, 2025

      I'm having this issue too.

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