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Cloudiuz
New Participant
July 28, 2025
Question

My Quest 3 is stuck on USB update mode

No matter what i select it just goes back to USB update mode followed all the instructions on updating the software, but the pc makes the connection sound and nothing else, the quest just goes black and the Meta logo shows up for a second and then goes back to USB update mode and nothing else happens.

    6 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 28, 2025

    Hey Cloudiuz,

     

    Thanks for bringing this to our attention.

     

    The first thing we'd suggest for an update loop is the Meta Software Update tool, with a USB-C cable connecting your Quest 3 to a computer or laptop, you just need to follow the instructions on the screen to manually install any updates available.

     

    If you're still caught in the update loop after this however, we'd love it if you could click on our profile here on the community forum and send is a private message. There'll we'll be able to collect some more information regarding your update loop and look at your options going forward.

     

    Thank you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    CloudiuzAuthor
    New Participant
    July 29, 2025

    I have followed the manual update instructions and no luck on getting the Headset to stay on long enough to get the update started my PC just says that it could not detect headset.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 30, 2025

    Hi again Cloudiuz, 

     

    Thanks for giving that a go and letting us know! We'd like if you could PM us so we can gather a few more details and investigate this further for you.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Talk to you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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