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VentiLil
New Participant
October 21, 2025
Question

My Rift S is not working and my SN isn't accepted for support.

 My Rift S started to disconnect ramdomly last week. Now it is having connection issues and the video isn't working, showing just 3 dots.
 I tried to contact suppot but my seial number is not being accepted!
 Please Help!

    5 replies

    Choleni
    Choleni
    Honored Contributor
    October 22, 2025

    Hi VentiLil​ 🙂

    You can contact support via email, chat or WhatsApp here:

    Get Support

    or by sending a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

    I hope you get it working again, I saw some posts from people having trouble with link after update to v81.

    olivia126281
    olivia126281
    Participant
    October 22, 2025

    You can try using different USB and DisplayPort ports. Reinstall the Oculus software and update your GPU drivers.

      VentiLilAuthor
      New Participant
      October 22, 2025

      I already tried those 3 things yesterday with no sucess =/

      akadoodoodoo
      Participant
      October 25, 2025

      The rift s has been disconnecting for me since april.

      What happens is itll play soundly for a few hours and cut out and completely crash the mobo usb controller and reset all my devices .

      And since wednesday ive not been able to connect at all due to the usb port reset.

      What i suggest is 

      Dont go into devmgr and uninstall the 20 some odd recognised devices that are attributed to oculus -  as windows shall only install the drivers from the software app - and unfortunately theyre crank!

      Dont reinstall/factory reset or completely fricking wipe ys pc as mentioned prior ; the goons are meta are morons with more a.i than QA/QC it shall install the same usb 

      Dont go into your bios and change anything there.

      It is a usb driver issue.

      And if you want to join the PTC ( private test channel)

      And get the best of their cranky drives

      Untested and fresh.  

      By all means.

      But maybe dont get too hopeful

      Because theyll install the same drivers.

      Do a daily check.

      Maybe in a few days they release something that only farts in bed and doesnt completely **bleep** the house

      And remember, remember to never buy meta crap again

      Three dots of cerebes' ballsack

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      October 30, 2025

      Hi there,

       

      Thanks for posting into our forum. We see that you're having issues with your Rift S not working and you're unable to contact support, we'd be happy to assist you here! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Thanks!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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