Need Assistance Resetting 2FA Phone Number - No Longer Have Access

5 replies
167 views

Hello,

I work for an educational institution, and we recently lost the phone number used to engage in 2FA. Is there a way to contact support or change the phone number associated with the 24 headsets in our fleet? We are unable to log into the accounts since we need the 2FA to log in. Can someone please provide assistance or direct me to someone who can help? Thank you!

Best wishes,

K. Sagan

Choleni

Honored Contributor

Hi kage.sagan 🙂

You can reach out to support via email, chat or WhatsApp here:

Get Support

They can help you with that.

K

kagesaganAuthor

New Participant

Hi Choleni,

I have tried to utilize the "Get Support", however, the page is not presenting any option to talk to someone. I try to sign-in to the accounts associated with the headsets, but I cannot log in because I do not have access to the 2FA phone number that was lost. I tried using this account, however, it says they will not let me contact support as "no devices are connected to this account". Do you have another solution to get in contact with someone as "Get Support" is not a viable option.

Choleni

Honored Contributor

My link is a direct link to email, chat or WhatsApp..... you don't need a device, you even not need an account to use it😉

K

kagesaganAuthor

New Participant

Thank you! I was able to recover the phone number, and I will be saving this link for any future problems. Much appreciated!

Choleni

Honored Contributor

kage.sagan if you like, save that link..... but it's not a secret link.

Everybody can go to it through the help pages😉

Get support - order, delivery and payments - my issue is not listed here ....and there you are!

Get Help

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