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flemty
New Participant
July 19, 2025
Question

Need Help

please I need help with my Instagram account.

My account  was recently restricted, and I was asked to verify my identity by uploading a government-issued ID. I did that, and while my Facebook account got restored, my Instagram account is still restricted.

I suspect the issue is because the name on my ID is different , from the Instagram account is under … which is actually my business name. The name is a registered brand — I have a CAC certificate and business bank account with that name.

I’ve tried contacting Meta, but I’ve not gotten any response yet. Has anyone faced something similar? What can I do to prove that the account is mine and get it back?

Any advice would really help. Thanks.

    This topic has been closed for replies.

    1 reply

    Underbat
    Moderator
    July 20, 2025

     

    Hi, we’re sorry to hear you are having issues with your Instagram account, however as community managers we aren’t able to assist you with this directly. We can help with Quest related issues but unfortunately we lack the ability to assist with Instagram account issues. For disabled or banned accounts the best place to get help is here: https://help.instagram.com/366993040048856/?helpref=search&query=disabled%20account&search_session_id=b048084d10f1746e9bec700f5e214035&sr=0

     

    We will be closing this thread now since there’s nothing else we can do to help. 

     

    Thanks,

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