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New Participant
September 13, 2025
Question

Need help with Meta Quest account 2FA (locked out, but still logged in on headset)

Hi everyone,

I’m having trouble accessing my Meta Quest account. I set it up about two years ago, and it’s not linked to Facebook or Instagram. The account shows as the admin account on my headset.

The issue: whenever I try to log in on my phone or desktop, it asks for 2FA or recovery codes. I don’t remember setting this up and don’t have the codes anymore. I do still know the email and password, and the account is currently logged into my Quest headset.

Has anyone dealt with this before? Is there a way to reset or recover 2FA?

Thanks in advance,
Tim

4 replies

Choleni
Honored Contributor
September 13, 2025

Hi PunchyCrab2984​ 🙂

you must contact support, they can help you with that.

You can do that via email, chat or WhatsApp here:

Get support | Meta Store

New Participant
September 15, 2025

Thanks!

 

MetaStoreHelp
Community Manager
September 13, 2025

Hi PunchyCrab2984, 

This is absolutely something we can help with, what Choleni said is correct (thanks!). If you would like to get in touch with our support team privately we will be happy to help with this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
September 15, 2025

I just PMed. Thank you in advance!